Shipping Policy
Last updated: October 2026
At Astora Fragrances, we carefully pack every order and send it as quickly as possible. Please read our shipping information below.
UK Delivery Options
Service Price Estimated Delivery
Standard Delivery £3.99, or FREE on orders over £40 2–3 working days
Express Delivery £5.99 1–2 working days
Pickup in Store (Sheffield) FREE Usually ready within 24 hours
All Standard and Express orders are sent with a tracked delivery service. Delivery times start from when your order is dispatched and are estimates, not guarantees.
Processing & Dispatch
Orders are usually dispatched within 1–2 working days (Monday to Friday, excluding UK bank holidays). Orders placed after 12pm on Friday, at weekends or on bank holidays will be dispatched on the next working day. During busy periods, such as sales or new launches, dispatch may take a little longer.
Tracking
Once your order has been dispatched, you’ll receive an email with your tracking number. Please allow a few hours for tracking to update.
Pickup in Store
Choose Pickup in Store at checkout to collect your order for free from:
Astora Fragrances, 88 Owler Lane, Sheffield, S4 8GA
We’ll email you when your order is ready. Please bring your order number when collecting.
Remote Areas
Deliveries to the Scottish Highlands, Scottish islands, Northern Ireland and other remote areas may take longer.
Where We Ship
We currently ship within the UK only.
Orders Sent in More Than One Parcel
Due to delivery rules for fragrances, larger orders may be sent in more than one parcel. You’ll receive tracking for each one, and they may arrive on different days.
Please Check Your Address
Please make sure your delivery address is complete and correct before placing your order. If you spot a mistake, contact us as soon as possible, as we may not be able to change it once your order has been dispatched.
If a parcel is returned to us because of an incorrect or incomplete address given by the customer, a £5 return charge and a £5 resend charge may apply. These charges won’t apply if the problem was caused by us or the delivery company.
Missed Deliveries
If you’re not in, the delivery company will usually leave a card explaining how to rearrange delivery or collect your parcel from your local delivery office.
Lost Parcels
If your tracking hasn’t updated for a while, or you think your parcel may be lost, please contact us. We’ll investigate with the delivery company and, if your parcel is confirmed lost, we’ll send a replacement or give you a full refund.
Damaged Orders
If your order arrives damaged or leaking, please contact us within 48 hours of delivery with clear photos of the item and packaging. Please keep the product, box, packaging and shipping label until we’ve reviewed your claim. We’ll then offer a replacement or full refund.
Delays
Occasionally, delivery may be delayed by things outside our control, such as bad weather, strikes or carrier issues. If your parcel is very late, please get in touch and we’ll look into it for you.
Contact Us
Email: info@astorafragrances.com
To help us find your order quickly, please include your order number, full name and delivery postcode.
Your Rights
Nothing in this policy affects your legal rights as a consumer.
Returns & Refunds Policy
Last updated: October 2026
We want you to love your fragrance. If you’re not happy, here’s how returns work.
Changed Your Mind?
You can return items within 14 days of receiving your order. Please email us at info@astorafragrances.com first to let us know, then send the item back within 14 days of telling us.
Condition of Returns
For hygiene reasons, we can only accept returns of perfumes that are unopened and unused, with the cellophane seal fully intact, in their original packaging. Opened or used fragrances can’t be returned unless they are faulty.
Return Postage
You’ll need to pay for the cost of returning your item, unless it’s faulty, damaged or incorrect. We recommend using a tracked service, as we can’t be responsible for returns that don’t reach us.
Perfume must be posted following Royal Mail’s rules: in its original box, with strong outer packaging, an ID8000 label, and handed in at a Post Office counter.
Refunds
Once we’ve received and checked your return, we’ll refund the item price, plus the standard delivery cost you originally paid, to your original payment method within 14 days. If you paid extra for Express Delivery, we’ll refund the Standard Delivery amount only.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, leaking or incorrect, please email info@astorafragrances.com as soon as possible (ideally within 48 hours) with photos of the item and packaging. We’ll offer a replacement or full refund, and cover any return postage. In many cases, we won’t need the item back.
Store Pickup Orders
Orders collected from our Sheffield store follow the same returns policy.
Return Address
Astora Fragrances c/o Family Bargains
57 Owler Lane
Sheffield
S4 8GA
Contact Us
Email: info@astorafragrances.com
Please include your order number, full name and the item you’re returning.
Your Rights
Nothing in this policy affects your legal rights as a consumer.