Refund policy

Returns & Refunds Policy
Last updated: October 2026

We want you to love your fragrance. If you’re not happy, here’s how returns work.

Changed Your Mind?
You can return items within 14 days of receiving your order. Please email us at info@astorafragrances.com first to let us know, then send the item back within 14 days of telling us.

Condition of Returns
For hygiene reasons, we can only accept returns of perfumes that are unopened and unused, with the cellophane seal fully intact, in their original packaging. Opened or used fragrances can’t be returned unless they are faulty.

Return Postage
You’ll need to pay for the cost of returning your item, unless it’s faulty, damaged or incorrect. We recommend using a tracked service, as we can’t be responsible for returns that don’t reach us.

Perfume must be posted following Royal Mail’s rules: in its original box, with strong outer packaging, an ID8000 label, and handed in at a Post Office counter.

Refunds
Once we’ve received and checked your return, we’ll refund the item price, plus the standard delivery cost you originally paid, to your original payment method within 14 days. If you paid extra for Express Delivery, we’ll refund the Standard Delivery amount only.

Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, leaking or incorrect, please email info@astorafragrances.com as soon as possible (ideally within 48 hours) with photos of the item and packaging. We’ll offer a replacement or full refund, and cover any return postage. In many cases, we won’t need the item back.

Store Pickup Orders
Orders collected from our Sheffield store follow the same returns policy.

Return Address
Astora Fragrances c/o Family Bargains
57 Owler Lane
Sheffield
S4 8GA

Contact Us
Email: info@astorafragrances.com
Please include your order number, full name and the item you’re returning.

Your Rights
Nothing in this policy affects your legal rights as a consumer.